Legal

Refund Policy

Last updated: 2026

Subscription plans (Business and Pro)

Paid OlaOrder plans are billed through Paddle.com, our payment processor and merchant of record. You can cancel your subscription at any time from your dashboard's Manage Subscription page. When you cancel, you keep full access to your plan's features until the end of your current billing period — access does not end immediately, and you won't be charged again after that period ends.

We don't offer partial or prorated refunds for the unused portion of a current billing period. If you believe you were charged in error — for example, a duplicate charge or a charge after you'd already canceled — contact support@afolaola.com and we'll look into it.

Marketplace orders between buyers and sellers

OlaOrder itself does not process, hold, or guarantee payment for orders placed with individual sellers on the platform. Payment for a real order or service request is arranged directly between the buyer and the seller — outside of OlaOrder — using whichever method the seller has set up (bank transfer, mobile wallet, cash, or another method they've listed).

Because we're not a party to that payment, we can't issue or guarantee a refund for it. If you have an issue with an order — a seller who hasn't delivered, a dispute over quality, or a request to cancel — contact the seller directly through OlaOrder's own messaging feature, available on your order confirmation or order status page.

Questions

If anything here is unclear, or you'd like help with a specific charge, reach us at support@afolaola.com.