Legal

Terms of Service

Last updated: 2026

Using OlaOrder

OlaOrder lets you create a shop page where customers can browse your products and services, place orders or send service requests, or ask you a direct question. Creating a shop and using OlaOrder is free. By creating an account, you agree to these terms.

What OlaOrder does — and doesn't do

OlaOrder helps customers discover your offerings and submit orders or requests to you. OlaOrder does not process payments. Any payment arrangement between you and your customer — cash, bank transfer, or any other method — happens directly between you and them, outside of OlaOrder. We are not a party to that transaction and are not responsible for it.

Subscription billing and cancellation

If you subscribe to a paid OlaOrder plan (Business or Pro), billing is handled by Paddle.com, our payment processor and merchant of record. You can cancel your subscription at any time from your dashboard's Manage Subscription page. When you cancel, you keep full access to your plan's features until the end of your current billing period — you're not charged again after that, and access does not end immediately.

We don't offer partial refunds for the unused portion of a current billing period. If you believe you were charged in error, contact support@afolaola.com and we'll look into it.

If something goes wrong with an order

Since OlaOrder is not a party to any transaction, we cannot process refunds, resolve payment disputes, or compel a seller to fulfil an order. If you have an issue with an order or request, please contact the seller directly first — the contact details they provided are shown in your order confirmation and status page. Most issues are resolved this way.

If you're unable to reach a resolution with the seller, you can report the issue to support@afolaola.com. We'll look into it and may take action on the seller's account where warranted, but we cannot guarantee a refund or specific outcome, since we don't hold or control the funds involved.

Your responsibilities

You're responsible for the accuracy of the shop details, offerings, and prices you publish, and for fulfilling the orders and requests you accept. You're responsible for complying with whatever laws apply to your own business — including tax obligations, business licensing, and consumer protection rules in your jurisdiction. OlaOrder is a tool for taking orders; it isn't legal or business advice.

Acceptable use

Don't use OlaOrder to sell anything illegal, to misrepresent your business, or to collect customer information for any purpose other than fulfilling their order or request. We reserve the right to suspend or remove a shop that violates this.

Account and shop ownership

Your shop and its content belong to you. You can edit or delete your offerings and shop details at any time. If you delete your account, your shop page stops being publicly reachable.

No guaranteed uptime

We work to keep OlaOrder reliable, but as a free service, we don't guarantee any specific uptime or availability, and we're not liable for losses resulting from downtime or interruptions.

Changes to these terms

If these terms change in any meaningful way, we'll update the date at the top of this page.

Contact

Questions about these terms? Reach us at support@afolaola.com.